When do the 48 hours start?
When we have your final content, brand assets and access to any accounts or domains the site touches. Our terms state that late or incomplete materials extend delivery.
The four steps of a standard website build, what we need from you at each one, and what usually causes delays.
These steps and day counts describe standard website builds. Web apps, mobile apps, SaaS platforms and custom software follow a schedule agreed in writing.
The 48 hours are counted in business hours across business days, excluding weekends and Victorian public holidays. They start once we have your content, brand assets and access.
Send your brief by email or through the contact form: what the site needs to do, who it is for and the pages you need. A short call is available if you prefer. We reply with a written scope.
We lay out the pages agreed in scope, starting with the phone layout. You see the structure and visual direction before development starts.
We build the pages, responsive layouts, forms and analytics, with the content in the served HTML so search engines and AI assistants can read it. Integrations named in the scope are connected and tested before launch.
We deploy the site, check it at real phone, tablet and desktop sizes, and show you how to manage it. Unless your project document includes ongoing support, maintenance or hosting, the engagement ends at handover and later changes are quoted separately.
Send us a brief or book a call, and we will set out the scope, timeline and cost in writing.
Questions that decide whether a build runs to time.
When we have your final content, brand assets and access to any accounts or domains the site touches. Our terms state that late or incomplete materials extend delivery.
Final copy for each page in scope, your logo in a vector or high-resolution format, any photos you want used, and login access to your domain and connected accounts. If you do not have copy, tell us in your brief so it can be planned. A list of sites you like, and what you like about them, usually saves a revision round.
Then the 48 hours have not started, and we will tell you. You can narrow the scope to the pages you can fill now, build around placeholder content that you replace before launch, or add copywriting to the scope.
The number of revision rounds is set in your project document. Extra rounds, and changes to something you have already approved, are quoted separately. Our terms treat a deliverable as accepted when you approve it in writing, or five business days after delivery if no revisions are raised.
By default you do, because you know your business and your customers best. Copywriting can be added to the scope and quoted like any other work.
Only at three points: sending the brief, approving the design direction, and a final check before launch. A reply within a working day at each point keeps a 48-hour build on schedule.
More answers on scope, hosting and SEO are on our FAQ page.